Privacy policy

1. Introduction

Welcome to Wigglyz. We respect your privacy and are committed to protecting your personal information when you visit our website, browse our children's playhouses, or place an order.

This Privacy Policy explains how Wigglyz collects, uses, stores, and protects your information when you interact with our online store.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

When you visit or shop with Wigglyz, we may collect the following types of information:

Personal Information

Full name
Shipping and billing address, where applicable
Phone number
Email address
Order details and purchase history

Order Information

We collect information necessary to process your orders, arrange delivery, provide customer support, and manage returns and refunds.

Technical Information

When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and interactions with our website. Cookies and similar technologies may be used for website functionality and analytics.

3. How We Use Your Information

Wigglyz may use your personal information to:

Process and confirm your orders.
Arrange shipping and delivery.
Contact you about your order or delivery.
Provide customer support.
Manage eligible returns, refunds, and cancellations.
Improve our website, products, and shopping experience.
Detect and prevent fraud, misuse, and unauthorized activity.
Comply with applicable legal and regulatory requirements.

We use your information only for legitimate business purposes and as permitted by applicable law.

4. Cash on Delivery Payments

Wigglyz currently accepts Cash on Delivery (COD) as its only payment method.

Customers pay for their orders when they arrive at the delivery address. We do not require customers to provide credit card or debit card details to complete a purchase through our current COD payment process.

We may share necessary order and contact information with delivery partners to facilitate delivery and payment collection.

5. Sharing Your Information

Wigglyz does not sell your personal information in exchange for money. However, we may share relevant information with trusted third parties when necessary to operate our business, including:

Shopify: Our e-commerce platform and website service provider.
Shipping and courier companies: To deliver orders and facilitate COD collection.
Customer support and technology providers: To help operate our store and respond to inquiries.
Legal authorities: Where disclosure is required by applicable law or necessary to protect our legal rights.

These parties may process information according to their own privacy obligations and applicable agreements.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain essential website functionality, remember preferences, understand visitor activity, and improve the shopping experience.

You can manage or disable cookies through your browser settings. However, some website features may not function correctly if certain cookies are disabled.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

7. Data Security

Wigglyz takes reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We encourage customers to protect their personal information and contact us if they suspect unauthorized use of their details.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, manage returns and refunds, maintain business records, resolve disputes, and comply with legal obligations.

When information is no longer required, we take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Lodge a complaint with an appropriate privacy regulator.

To exercise any applicable rights, contact Wigglyz using the contact details below. We may need to verify your identity before processing your request.

10. Children's Privacy

Wigglyz sells children's playhouses intended for purchase by parents, guardians, and other adult customers.

Our website is intended for people who are legally able to make purchases under applicable law. We do not knowingly seek to collect personal information directly from children without the required authorization or legal basis.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services. These websites have their own privacy practices and policies.

Wigglyz is not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before sharing personal information.

12. Marketing Communications

If Wigglyz sends promotional emails or other marketing communications, we will do so in accordance with applicable law and any required consent.

You may unsubscribe from marketing emails using the unsubscribe link provided in the message. Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary to fulfill your order.