Shipping policy
1. Introduction
Welcome to Wigglyz! We are committed to providing a convenient and reliable shopping experience for families looking for children's playhouses.
This Shipping Policy explains our shipping arrangements, order processing times, estimated delivery timeframes, and delivery-related procedures. By placing an order with Wigglyz, you acknowledge the shipping terms outlined below.
2. Free Shipping
At Wigglyz, we offer free shipping on orders under our standard shipping policy.
Customers can shop for children's playhouses without additional standard shipping charges. Any applicable charges outside our standard shipping offer will be disclosed before an order is placed.
3. Order Processing and Handling Time
Orders placed with Wigglyz generally require 1–2 business days for handling and processing.
During this period, we prepare your order for dispatch and coordinate the necessary shipping arrangements.
Please note that business days generally exclude weekends and applicable public holidays. Order processing may occasionally take longer during holidays, high-demand periods, or unforeseen circumstances.
4. Shipping and Delivery Time
Our estimated delivery timeframe is 5–8 business days, including handling and transit.
The estimated schedule is:
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Order handling: 1–2 business days.
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Shipping transit: 3–5 business days.
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Total estimated delivery: 5–8 business days.
These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier service, weather, holidays, and other circumstances beyond our reasonable control.
5. Order Confirmation
After placing an order with Wigglyz, please ensure that your contact details and shipping address are correct.
We may contact you by phone or email to confirm your order details, verify your delivery address, or clarify other information necessary to process your purchase.
Providing accurate information helps us reduce delivery issues and delays.
6. Cash on Delivery (COD)
Wigglyz currently accepts only Cash on Delivery (COD) as its payment method.
You can place an order online and pay when your package arrives at your delivery address. Please ensure that the full order amount is available when the courier delivers your package.
Our delivery partners may contact you to arrange delivery or confirm your availability.
7. Order Tracking
Customers can contact Wigglyz to request assistance with order status and shipping updates.
Where tracking information is available, we will provide or direct you to the relevant tracking details. Tracking availability and update frequency depend on the shipping provider.
For assistance, contact us at support@wigglyz.com or +1 205-925-6744.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If you notice an error in your delivery address or contact details, please contact Wigglyz as soon as possible.
We will do our best to correct the information before dispatch. However, changes cannot be guaranteed once an order has been processed or shipped.
Incorrect or incomplete addresses may result in delivery delays, failed delivery attempts, or additional arrangements.
9. Delayed or Missing Orders
Although Wigglyz aims to deliver orders within the estimated timeframe, occasional delays may occur.
If your order has not arrived within the expected delivery period, please contact our support team with your order details. We will do our best to help you obtain an update and determine the appropriate next steps.
Delivery delays may be caused by courier operations, weather conditions, public holidays, or other unexpected circumstances.
10. Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or different from what you purchased, please contact Wigglyz as soon as possible.
Include your order number, a description of the issue, and photographs of the product or packaging if available. Our team will review your request and explain the appropriate resolution under our applicable policies and consumer protection requirements.
11. Returns and Refunds
Wigglyz offers free returns and refunds for eligible requests made within 14 business days, subject to our Return and Refund Policy.
Please contact our support team before returning an item so that we can provide the appropriate instructions.
Approved refunds are generally processed within approximately 3 days. The time required for the refund to reach you may depend on the agreed refund method and any relevant service provider.
12. Contact Information
If you have questions about shipping, delivery estimates, order status, or shipping-related issues, please contact Wigglyz.
Trade Name: Wigglyz
Phone Number: +1 205-925-6744
Email Address: support@wigglyz.com
Business Address: 1697 Tuscaloosa Ave, Birmingham, AL 35211, United States
Our team will do its best to assist you with your shipping questions and order concerns.
13. Updates to This Shipping Policy
Wigglyz reserves the right to update this Shipping Policy when necessary to reflect changes in our shipping arrangements, business practices, or legal requirements.
Any updates will be published on this page with a revised “Last Updated” date. We encourage customers to review this policy periodically.
Thank you for shopping with Wigglyz. We appreciate your trust and look forward to delivering a convenient shopping experience for you and your family.
Wigglyz – Little Spaces, Big Imaginations!