Refund policy

1. Overview

At Wigglyz, customer satisfaction is important to us. We want you to feel confident when shopping for children's playhouses and other products in our store.

This Return and Refund Policy explains how to request a return, which conditions apply, and how refunds are handled. We aim to make the process simple, transparent, and convenient for our customers.

2. Return Period

Wigglyz accepts eligible return requests within 14 business days in accordance with this policy.

We recommend contacting our customer support team as soon as possible if you wish to return a product. Please wait for return instructions before sending any item back.

Any mandatory consumer rights under applicable law remain unaffected by this policy.

3. Return Eligibility

To help us process your request, please ensure that:

You contact Wigglyz within the applicable 14-business-day return period.
You provide your order number and relevant purchase details.
The item is returned with its original accessories, parts, and packaging where reasonably possible.
The item has not been damaged through misuse, neglect, or improper assembly.

For children's playhouses, please include all components and assembly accessories supplied with the product, where applicable.

If your item is defective, damaged, incorrect, or missing parts, contact us so we can review the issue and advise you on the appropriate next steps.

4. Free Returns

Wigglyz offers free returns for eligible requests within the applicable return period.

Please contact our support team before returning an item. We will provide instructions for the return process and explain any arrangements necessary to return your product.

Do not send a product to our business address unless our team has confirmed that it is the correct return destination.

5. How to Request a Return

To request a return from Wigglyz, follow these steps:

Contact us: Email support@wigglyz.com or call +1 205-925-6744.
Provide order details: Include your order number, name, and contact information.
Explain the reason: Tell us why you would like to return the item.
Provide supporting evidence: If the product is damaged, defective, or incorrect, include clear photographs when possible.
Receive instructions: Our support team will review your request and explain the next steps.
Return the product: Follow the return instructions provided by our team.

We will review your request and communicate the outcome in accordance with this policy and applicable law.

6. Refund Policy

Once your return has been received or otherwise approved for a refund, Wigglyz will review the request and confirm the refund amount.

Eligible refunds will be processed in accordance with the original order details and applicable consumer protection requirements.

Where a full refund is due, we will refund the amount paid for the eligible purchase. Any other amounts, including delivery charges where applicable, will be handled according to the circumstances and applicable law.

7. Refund Processing Time

Wigglyz aims to process approved refunds within 3 days after the refund has been approved.

Please note that this timeframe refers to our refund-processing period. The time needed for a refund to reach you may depend on the agreed refund method and any relevant financial service provider.

Our support team will explain the refund arrangements when your request is approved.

8. Refunds for Cash on Delivery Orders

Wigglyz currently accepts Cash on Delivery (COD) as its only payment method. Customers pay for their orders when they arrive.

Because COD payments are collected at delivery, refunds for eligible returned orders will be arranged through a suitable refund method agreed upon with the customer.

Please contact our support team to confirm the available refund arrangement and provide any information reasonably necessary to complete the refund.

We will not ask you to pay an unauthorized fee to receive an approved refund.

9. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you purchased, please contact Wigglyz as soon as possible.

To help us resolve the issue, please provide:

Your order number.
A description of the problem.
Clear photographs of the product or packaging, if available.

Our team will review the information and explain the appropriate resolution, which may include a return, replacement, repair, or refund as applicable.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

10. Cancellations

If you wish to cancel an order, contact Wigglyz as soon as possible at support@wigglyz.com.

We will do our best to accommodate cancellation requests before an order has been processed or dispatched. Once an order has shipped, you may need to follow the standard return procedure.

Any cancellation or refund will be handled in accordance with applicable law and our relevant store policies.

11. Exchanges

If you would like to exchange a children's playhouse or another item, contact Wigglyz to discuss the available options.

Exchanges depend on product availability and the circumstances of your request. If an exchange is unavailable, our team can explain the applicable return and refund options.

12. Contact Information

If you have any questions about our Return and Refund Policy, please contact Wigglyz:

Trade Name: Wigglyz

Phone Number: +1 205-925-6744

Email Address: support@wigglyz.com

Business Address: 1697 Tuscaloosa Ave, Birmingham, AL 35211, United States

Our team will do its best to answer your questions and guide you through the return or refund process.

13. Policy Updates

Wigglyz may update this Return and Refund Policy when necessary to reflect changes in our business practices or legal requirements. Any revisions will be published on this page with an updated effective date.

We encourage customers to review this policy before making a purchase.

Thank you for shopping with Wigglyz. We appreciate your trust and are committed to providing a helpful and transparent shopping experience.

Wigglyz – Little Spaces, Big Imaginations!