Terms of service

1. Introduction

Welcome to Wigglyz! These Terms of Service govern your access to and use of our website, online store, and related services.

Throughout these Terms, the words “we,” “us,” and “our” refer to Wigglyz. By visiting our website, browsing our products, or placing an order, you agree to these Terms of Service and any policies referenced here.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use our services.

2. About Wigglyz

Wigglyz is an online store specializing in children's playhouses and products designed to encourage imaginative play and enjoyable childhood experiences.

Our goal is to provide customers with a convenient online shopping experience, clear product information, and helpful customer support.

3. Eligibility to Use Our Website

By using our website or placing an order, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

Our products are intended to be purchased by adults, including parents and guardians. You must not use our website for unlawful activities or in a way that interferes with its proper operation.

4. Products and Product Information

Wigglyz makes reasonable efforts to display accurate product descriptions, images, specifications, dimensions, and other relevant information.

However, colors and appearance may vary slightly depending on your device screen or display settings. Product images are provided to illustrate the products and may not show every detail.

Customers should review product descriptions, dimensions, age recommendations, assembly requirements, and safety information before placing an order.

We reserve the right to correct errors, update product information, and discontinue products when necessary.

5. Pricing and Product Availability

All product prices are displayed on our website and are subject to change without prior notice, except where otherwise required by law.

Wigglyz makes reasonable efforts to maintain accurate pricing and product availability information. However, errors may occasionally occur.

If an order is affected by a material pricing or availability error, we may contact you to explain the situation and discuss an appropriate resolution in accordance with applicable law.

6. Orders and Order Acceptance

When you place an order with Wigglyz, you submit a request to purchase the selected products.

Order acceptance may be subject to verification of your contact information, delivery address, product availability, and other necessary details.

We may decline or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or inaccurate order information. Where applicable, we will notify you of a cancellation and arrange any required refund.

Please ensure that your name, phone number, and delivery address are accurate when placing an order.

7. Payment Terms

Wigglyz currently accepts only Cash on Delivery (COD).

This means you pay for your order when it arrives at your delivery address. Online card payments and other payment methods are not currently accepted.

Please ensure that you have the correct order amount ready when your package is delivered.

By placing a Cash on Delivery order, you agree to provide accurate contact and delivery details and to cooperate with reasonable order-confirmation and delivery procedures.

8. Shipping and Delivery

Wigglyz offers free shipping under its standard shipping policy.

Our estimated delivery schedule is as follows:

Handling time: 1–2 business days.
Transit time: 3–5 business days.
Total estimated delivery time: 5–8 business days.

These timeframes are estimates and are not guaranteed delivery dates. Delays may occur because of courier operations, weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist customers with delivery-related questions.

9. Returns and Refunds

Wigglyz offers free returns and refunds for eligible requests made within 14 business days, subject to our Return and Refund Policy and applicable law.

Customers should contact our support team before returning an item to receive the appropriate instructions.

Approved refunds are generally processed within approximately 3 days. The time required for a refund to reach the customer may vary depending on the agreed refund arrangement.

Since we accept Cash on Delivery only, refunds for eligible orders will be arranged through a suitable refund method agreed upon with the customer.

Please review our Return and Refund Policy for complete details.

10. Cancellations and Order Changes

If you need to cancel or change an order, contact Wigglyz as soon as possible.

We will make reasonable efforts to accommodate requests before the order has been processed or dispatched. Once an order has been shipped, changes or cancellations may no longer be possible, and the applicable return procedure may apply.

Nothing in these Terms removes any cancellation rights available to consumers under applicable law.

11. Customer Responsibilities

When using our website, you agree to:

Provide accurate and complete order information.
Use our website only for lawful purposes.
Avoid fraudulent orders or misleading information.
Avoid interfering with website security or functionality.
Respect the intellectual property rights of Wigglyz and other parties.
Follow the instructions provided for delivery, returns, and refunds.

We reserve the right to take reasonable action where misuse of our website or services is identified, subject to applicable law.

12. Intellectual Property

Unless otherwise indicated, the content on the Wigglyz website, including text, logos, graphics, designs, and other materials, is owned by or licensed to us.

You may not reproduce, distribute, modify, publish, or commercially exploit our protected website content without appropriate permission, except where permitted by law.

13. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, shipping providers, and external websites.

These services may be subject to separate terms and privacy policies. Wigglyz does not control all third-party services and is not responsible for their independent practices or content, subject to applicable law.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our services, you acknowledge that your information may be processed as described in that policy and in accordance with applicable privacy laws.

15. Limitation of Liability

To the extent permitted by applicable law, Wigglyz will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights or liability that cannot legally be excluded.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising directly from your unlawful use of our website, fraud, or material violation of these Terms.

Nothing in this section limits any rights or protections that cannot legally be waived.

17. Governing Law

These Terms of Service are subject to applicable laws and regulations. Any dispute will be handled by the courts or other appropriate authorities with jurisdiction under the applicable legal framework.

Nothing in these Terms is intended to deprive consumers of mandatory protections available under the laws that apply to their purchases.

18. Changes to These Terms

Wigglyz may update these Terms of Service from time to time to reflect changes to our products, business practices, website features, or legal obligations.

Updated Terms will be published on this page with a revised “Last Updated” date. Your continued use of the website after changes take effect will be subject to the updated Terms to the extent permitted by law.